White Label SaaS · glossary
Larchpay's written plan for restoring the app and its data after a serious failure (clause 5.5). Larchpay tests it every year and backs the data up daily to a second place in the UK. Force majeure never excuses a failure that the plan, properly followed, would have prevented. Agreement 5.5 · Chapter 6 · see Force majeure
Explained in Chapter 6, Service Levels, Service Credits and Support, of White Label SaaS.
Two more rules sit elsewhere in the Agreement. Under clause 5.4, Larchpay keeps the app up to date with each change in payroll law and each new tax year, at no extra charge. Clause 16.1 is the force majeure clause, which excuses failures caused by events beyond a party's reasonable control. It never excuses a failure that Larchpay's Disaster Recovery Plan, properly followed, would have prevented.Read Chapter 6, Service Levels, Service Credits and Support →
Chapter 1 and this glossary are open to everyone; the whole edition is free to read with a free account until 31 January, and it stays open to an account opened by then.Chapter 1 of White Label SaaS and this glossary are free to read; the rest of the edition is in the Library, at €12 a month or €79 for a Year Pass.
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