White Label SaaS · glossary
The help desk that users contact first. Under clause 6.1 Tressick gives it: End Customers call Tressick, which answers what it can and reports other faults to Larchpay. Larchpay gives second-line support, to Tressick only, so End Customers never deal with Larchpay. Agreement 6.1 · Chapter 6 · see Availability Service Level
Explained in Chapter 6, Service Levels, Service Credits and Support, of White Label SaaS.
Support runs in two lines. Under clause 6.1, Tressick gives first-line support, the help desk that users contact first. End Customers call Tressick, which answers what it can and reports other faults to Larchpay. Larchpay gives second-line support, to Tressick only.Read Chapter 6, Service Levels, Service Credits and Support →
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