White Label SaaS · glossary
Larchpay's main promise in Schedule 3: at most 4 hours of unplanned downtime a month. Planned maintenance is left out, and so is downtime caused by Tressick, its domain, an End Customer's own systems or connection, or an event that clause 16.1 excuses. Agreement, Schedule 3, paragraph 1 · Chapter 6 · see Service credit, Force majeure
Explained in Chapter 6, Service Levels, Service Credits and Support, of White Label SaaS.
The app should be up at all times, except for planned maintenance that Larchpay announces in advance. Any other time when End Customers cannot use the app is unplanned downtime. Up to 4 hours of it a month is allowed, and that limit is the Availability Service Level.Read Chapter 6, Service Levels, Service Credits and Support →
Chapter 1 and this glossary are open to everyone; the whole edition is free to read with a free account until 31 January, and it stays open to an account opened by then.Chapter 1 of White Label SaaS and this glossary are free to read; the rest of the edition is in the Library, at €12 a month or €79 for a Year Pass.
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