Negotiation Skills · glossary
The supplier’s promise on how fast it collects, repairs and returns a van. Kestrow must return a van within 2 working days or lend one free. Polgarrow’s variables table marks service levels “Never traded”, for every van. Issues and Variables Table, row 10 (internal) · Chapter 4 · see Variable
Explained in Chapter 4, Negotiation Variables: What to Trade and What It Costs, of Negotiation Skills.
Some points are not variables at all. The main one is the service level: Kestrow’s promise on how fast it collects, repairs and returns a van. A van must come back within 2 working days, or Kestrow lends a replacement free of charge.Read Chapter 4, Negotiation Variables: What to Trade and What It Costs →
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