European Brokerage · glossary
A public office in Cyprus that settles disputes between financial firms and their clients without a court. A client must complain to Thalvia first, within 6 months of learning of the problem. The client then has 12 months from that complaint to go to the Ombudsman. Schedule 4, paragraph 4 · Chapter 9
Explained in Chapter 9, Complaints and the Broker’s Liability, of European Brokerage.
Sometimes a client thinks Thalvia got something wrong. The client complains to Thalvia first, and it must answer within fixed time limits. If the answer does not satisfy the client, the Financial Ombudsman can decide the dispute. That is a public office that settles disputes between financial firms and their clients without a court.Read Chapter 9, Complaints and the Broker’s Liability →
Chapter 1 and this glossary are open to everyone; the whole edition is free to read with a free account until 31 January, and it stays open to an account opened by then.Chapter 1 of European Brokerage and this glossary are free to read; the rest of the edition is in the Library, at €12 a month or €79 for a Year Pass.
Related terms
Where this term lives
This term is part of one complete fictional deal, with every document attached and a test after every chapter. Open European Brokerage → · All terms A–Z →