Drafting Skills · glossary

Service credit

A fixed sum taken off the charges when the supplier misses a set standard. Kestrow owes a £100 credit for each working day past the repair deadline with no van at all. More than 10 credits in any 3 months let Polgarrow end the Agreement. Agreement, clause 1.1, “Service Credit” · Chapter 6 · see Working Day

Explained in Chapter 6, Best Endeavours vs Reasonable Endeavours Explained, of Drafting Skills.

The main page for this term is Service credit, in White Label SaaS.

How it comes up, in Chapter 6
A service level is a standard the contract sets and can measure, such as a van back within 2 working days. A service credit is a fixed sum taken off the charges when a service level is missed.
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As defined in the training Drafting File
means a credit of £100 against the Charges, given under clause 5.3.
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Related terms

Where this term lives

This term is part of one fictional contract, from term sheet to signing, with every document attached and a test after every chapter. Open Drafting Skills → · All terms A–Z →