Crypto-Asset Regulation · glossary
Any expression of dissatisfaction by a client about a Halcyon service, even without the word. Compliance acknowledges it within 5 business days and decides within 15, or within 35 if it writes first with reasons. A client still unhappy may go to the Financial Services and Pensions Ombudsman. Binder §6.1 · Binder §6.3 · Binder §6.5 · Chapter 4
Explained in Chapter 4, Governance and Conduct, of Crypto-Asset Regulation.
Halcyon's procedure is section 6 of the binder. A complaint is any expression of dissatisfaction by a client about a Halcyon service, whether or not the client uses the word. It is free, and it can come in the app or in any written message. Compliance acknowledges it in writing within 5 business days, and then the decision clock runs…Read Chapter 4, Governance and Conduct →
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