Module 3 · Chapter 6

The 14-Day Right to Cancel and Digital Content

A customer who buys online can usually change their mind. This chapter shows how a digital purchase is cancelled, and the steps a seller must take before that right is lost.

≈ 7 min read 8-question test

In this chapter

  • How a customer cancels a Garden Plan and gets the money back
  • The three steps that end the right to cancel early
  • How one missing warning on a screen cost Seedlark a refund

6.1The right to cancel in one paragraph

A Garden Plan is a design for one garden bed, bought on its own for £10. It is a contract of its own, outside the subscription. So it carries its own right to cancel: 14 days to change one’s mind, with no reason needed. The customer can give up that right to get the plan at once, but only knowingly.

Key point

A customer may cancel a Garden Plan within 14 days, unless they knowingly gave that right up to get it at once.

Also in this chapter

  1. Cancelling a Garden Plan and getting the money back
  2. Three steps before the right is lost
  3. The missing warning and the refund on day 10
  4. Your job

Preview

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